Terms & Conditions/Privacy
Terms and Conditions of Us
All text, graphics, user interfaces, visual interfaces, photographs, trademarks, logos, sounds, music, artwork and computer code (collectively known as “Content”), including but not limited to the design, structure, selection, coordination, expression, ‘look and feel’ and arrangement of such Content, contained on the Website is owned, controlled or licensed by or to Domestix Homewares, and is protected by copyright, patent and trademark laws, and various other intellectual property rights and unfair competition laws.
Domestix Homewares does not, nor does any other party who provides Content to this Website make any warranty as to the accuracy, completeness or currency of the Content. As a user of this Website, you are required to make your own enquiries before entering into any transaction on the basis of or in reliance upon the Content. To the extent permitted by law, Domestix Homewares and its employees, officers, agents and contractors exclude all liability for any loss or damage (including without limitation, indirect, special or consequential loss or damage) arising from the use of, or reliance upon the Content whether or not this is caused by a negligent act or omission.
Domestix Homewares and each party providing Content to the Website are limited in its liability to the extent permitted by law, to the resupply of the Content. Domestix Homewares does not accept responsibility for any liability in respect of access to other content through the use of this Website.
3. Your Use of the Website
While utilising our Website, you may not use any automatic device, program, algorithm or methodology, or any similar or equivalent manual process to access, acquire, copy or monitor any portion of the Website or any Content, or in any way reproduce or circumvent the navigational structure or presentation of the Website or any Content, to obtain or attempt to obtain any materials, documents or information through any means not purposely made available through the Website. Domestix Homewares reserves its right to bar individuals thought to be conducting such activity.
You may not attempt to gain unauthorised access to any portion or feature of the Website, or any other systems or networks connected to the Website or to any Domestix Homewares server, or to any other services offered on or through the Website by hacking or any other illegitimate means.
You may not scan or test the vulnerability of the Website or any network connected to the Website, nor breach the security or authentication measures on the Website or any network connected to the Website.
You may not trace or seek to trace any information of any user or customer of Domestix Homewares, including any Domestix Homewares account not owned by you to its source. You may not exploit the Website or any service or information made available or offered by or through the Website in any way where the purpose is to reveal any information, including but not limited to personal identification or information, as provided for by the Website.
You agree that you will not take any action that imposes an unreasonably large burden on the infrastructure of the Website or Domestix Homewares’ systems or networks, or any systems or networks connected to the Website or to Domestix Homewares.
You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of the Website or any transaction being conducted on the Website, or with any other person’s use of the Website.
You may not forge headers or otherwise manipulate identifiers in order to disguise the origin of any message or transmittal you send to Domestix Homewares on or through the Website or any service offered on or through the Website. You may not pretend that you are or that you represent, someone else, or impersonate any other individual or entity.
4. Purchases; Other Terms and Conditions
Domestix Homewares does not guarantee that your use of this Website will be confidential. Domestix Homewares is not responsible for any harm that you or any person may suffer as a result of a breach of confidentiality in respect of your use of this Website.
7. Links to other Websites and to the Domestix HomewaresWebsite
This Website may contain links to other independent third-party Websites (“Linked Websites”). These Linked Websites are provided solely as a convenience to our visitors. Such Linked Websites are not under Domestix Homewares’ control, and Domestix Homewares is not responsible for and does not endorse the content of such Linked Websites, including any information or materials contained on such Linked Websites. You will need to make your own independent judgment regarding your interaction with these Linked Websites.
Domestix Homewares notes further that some components of the Website require an account and password. You are responsible for maintaining the confidentiality of your password and account information and are fully responsible for all conduct carried out under this password and account.
Domestix Homewares is not liable for any loss of confidentiality or for any damages arising from your failure to comply with security measures. Domestix Homewares requests that you promptly report to it any unauthorised use of the password.
DOMESTIX HOMEWARES MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS WEBSITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS WEBSITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS WEBSITE IS AT YOUR OWN RISK.
TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, DOMESTIX HOMEWARES DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, DOMESTIX HOMEWARES DOES NOT WARRANT THAT ITS WEBSITE, ITS SERVERS, OR EMAIL SENT FROM DOMESTIX HOMEWARES ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. DOMESTIX HOMEWARES WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS WEBSITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES.
YOU ASSUME TOTAL RESPONSIBILITY FOR YOUR USE OF THE WEBSITE AND ANY LINKED WEBSITES. YOUR SOLE REMEDY AGAINST DOMESTIX HOMEWARES FOR DISSATISFACTION WITH THE WEBSITE OR ANY CONTENT IS TO STOP USING THE WEBSITE OR ANY SUCH CONTENT. THIS LIMITATION OF RELIEF IS A PART OF THE BARGAIN BETWEEN THE PARTIES.
The above disclaimer applies to, but is not limited to, any damages, liability or injuries caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, theft or destruction of or unauthorised access to, alteration of, or use, whether for breach of contract, tort, negligence or any other cause of action.
Domestix Homewares reserves the right to do the following, at any time, without notice:
1. Modify, suspend or terminate operation of or access to the Website, or any portion of the Website, for any reason;
2. Modify or change the Website, or any portion of the Website, including prices, and any applicable policies or terms; and
3. To interrupt the operation of the Website, or any portion of the Website, as necessary to perform routine or non-routine maintenance, error correction, or other changes.
You must indemnify and hold harmless Domestix Homewares or its employee’s contractors and agents and keep them indemnified against all loss, actions, proceedings, costs, expenses (including legal fees), claims and damages arising from:
a) any breach by you of these Terms; or
b) reliance by you on any information obtained through the Domestix Homewares Website.
11. Applicable Law
The Website (excluding any linked third party Websites) is controlled by Domestix Homewares. By accessing this Website, you accept that any disputes about this Website or the Content are to be determined by the Courts having jurisdiction in Victoria (“VIC”) in accordance with the laws in force in VIC (subject to the application of any principal of conflict of laws inconsistent with this requirement).
Although this Website can be accessed throughout Australia and overseas, Domestix Homewares does not represent that the content of this Website complies with the laws (including the intellectual property laws) of countries outside Australia. If you access this Website from outside Australia, you do this on your own responsibility and are responsible for ensuring compliance with all laws in the place where you are located.
1. Collection of Personal Information
1.1 The information collected by Domestix Homewares from you assists us in personalising and improving the shopping experience for our customers. Such information is utilised primarily to ensure supply of goods to you the customer. Such information includes:
1.1.1 Name and address for delivery purposes;
1.1.2 Day phone number;
1.1.3 Email address;
1.1.4 Product preferences;
1.1.5 Information regarding promotions and other service of Domestix Homewares;
1.1.6 Information pertaining to membership or Wishlist components.
1.2 Information regarding your use of the Domestix Homewares website may also be obtained through the use of ‘cookies’.
1.3 Domestix Homewares will not collect sensitive information without your consent, unless it is necessary for such information to be collected for an activity or function, and will not collect any such information in a secret or dishonest way.
2. Use of Personal Information
2.1 The primary use of personal information is for the purposes listed under the heading, Collection of Personal Information, above. However, we will use and disclose your personal information for the approved purposes and in a variety of ways associated with the approved purposes, including the following:
2.1.1 To assist in the development of information technology, systems maintenance and development;
2.1.2 To assist in the development of information technology requirements, systems maintenance and developmental issues;
2.1.3 To analyse information for product development, marketing and research purposes and to improve and extend our range of services;
2.1.4 To investigate and resolve complaints concerning the provision of services by us or others associated to us;
2.1.5 Marketing directly to you in accordance with the National Privacy Principals;
2.1.6 Disclosure of your personal information to any other organisation or person involved in carrying out any necessary function or activity on our behalf, including complaints handling and fraud prevention, whether within Australia or overseas;
2.1.7 Disclosure of your personal information in a manner authorised or required by law;
2.1.8 For any unrelated secondary purpose to which you consent;
2.1.9 For compliance with any legislative and regulatory provisions
2.2 Moreover, we shall not utilise personal information without taking reasonable steps to ensure that the information is accurate, complete and up to date.
3. Disclosure of Personal Information
3.1 Domestix Homewares may use and disclose your personal information for approved purposes and in a variety of ways associated with approved purposes. This includes the following:
3.1.1 Domestix Homewares may disclose personal information to related or unrelated third parties if consent has been obtained from you.
3.1.2 Domestix Homewares may disclose personal information between related body corporate’s. In circumstances where information is disclosed to related body corporate’s, they are bound by the original primary purpose for which the information was collected.
3.1.3 Domestix Homewares may disclose personal information to unrelated third parties to enable outsourcing of functions for purposes including, but not limited to billing, customer relations management and order fulfilment. This will be done when such disclosure is within your reasonable expectations.
3.1.5 Domestix Homewares may disclose personal information to law enforcement agencies, government agencies, Courts or external advisors where permitted or required by law.
3.1.6 Domestix Homewares may disclose personal information to avoid an imminent threat to a person’s life or to public safety.
3.1.7 If disclosure is not for a primary purpose, then it is for a related secondary purpose. If disclosure has not been obtained, then Domestix Homewares will not disclose your personal information, unless for the reasons documented at 3.1.1 to 3.1.6 above.
3.1.8 Domestix Homewares does not generally sell or share its customer lists on a commercial basis with third parties, but in the event that we did, it would be done only if the appropriate consent of the individuals have been obtained. In this circumstance, Domestix Homewares will take steps to ensure that the use of its customer list by the third party does not exceed the scope of the content.
4. Security and Quality of your Personal Information
4.1 Domestix Homewares will take reasonable steps to ensure that any of your personal information that is collected, stored, used or disclosed by us is accurate, complete and up-to-date. To do so, Domestix Homewares shall do the following:
4.1.1 Domestix Homewares will review its collection and storage practices on a regular and ongoing basis to determine how improvements to accuracy can be achieved.
4.1.2 Domestix Homewares requires its employees and contractors to perform their duties in a manner that is congruent with our legal responsibilities in relation to privacy.
4.1.3 Domestix Homewares will take all reasonable steps to ensure that all paper and electronic records that contain personal information will be stored in a facility that will not allow unauthorised access.
4.1.4 Domestix Homewares will review its information security practices on a regular and ongoing basis to determine how improvements to security can be achieved.
5. Accessof Personal Information
5.1 Domestix Homewares shall take reasonable steps to limit access to personal information by doing the following:
5.1.1 Domestix Homewares will allow access to personal information records by the relevant individual, should such requested access be in accordance with the Privacy Act.
5.1.2 Domestix Homewares will correct its personal information at the request of the individual concerned as soon as practicable, and in accordance with the Privacy Act. Should an individual wish to correct their personal information, they should contact Domestix Homewares directly.
5.1.3 Domestix Homewares may charge a fee for process of an access request if such a request is complex or resource intensive.
6. Cookies and other technologies
6.1 As is standard practice on many corporate websites, Domestix Homewares utilises cookies and other technologies to assist us in determining what components of our website are most popular, and to ensure that our online advertising is bringing customers to our products and services. Cookies may also be utilised to study traffic patterns and most importantly, to ensure that your experience in interacting with us is convenient.
7. Are Your Personal Account Details Safe When Being Transmitted?
7.1 Domestix Homewares endeavours to protect your personal information during its transmission. Customer account information provided through this site is held in a secure server environment behind Domestix Homewares firewalls.
7.2 All credit card details and personal information is transmitted using a 128 Bit Secure Server Software (SSL), the latest industry standard encryption, to protect the loss, misuse or alteration of your credit card information under our control. In the same way department stores use EFTPOS terminals to process credit card transactions, Domestix uses Camtech and Bank West’s secure payments system to process credit card payments via the EFTPOS system.
8. Are Your Personal Account Details Stored Safely?
8.1 Domestix Homewares shall take reasonable steps to ensure the security of personal information held by it from such risks as loss or unauthorised access, destruction, use, modification or disclosure of data. Domestix Homewares only permits your details to be accessed by authorised personnel.
10.1 This Privacy Statement may change from time to time. These changes shall be highlighted in this area at the time of amendment.