The chances are extraordinarily good that you'll be thoroughly satisfied with your purchase from us. It's a good idea for everyone, though, to have guidelines in place in case something happens.
Goods Arrived Damaged?
If for some reason your goods arrived damaged or inoperable, we will do everything we can to fix the issue. Obviously, this is our responsibility and we will correct things as quickly as possible. Just call us on (03) 9591 0333 or email us at email@example.com and we will rectify the situation immediately.
Changed Your Mind?
Maybe you've received a product from us and it isn't damaged, but you've changed your mind and don't wish to keep it. If that's the case, simply send it back to us unused, in its original packaging and within 30 days for a full refund of the purchase price of the product(s). Please call (03) 9591 0333 or email firstname.lastname@example.org to receive sending instructions. In these instances the customer will bear the expense of returning the goods to Domestix Homewares.
Have a Warranty Claim?
As far as warranty claims go, we will do everything we can to ensure your warranty is processed smoothly. We have a great relationship with all our suppliers, and will either pass on contact information to you or work directly with the supplier to ensure your query is satisfied in the most efficient manner possible.